Customer and Client Support
Skills for managing customer interactions, resolving issues, and delivering exceptional service experiences.
526 skills in this domain. 6 verifiable today.
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Verifiable skills are marked with a shield and listed first.
Call Center Operations
Management of inbound/outbound call centers including staffing, quality, and customer interactions.
- After-Call Work Management
- Auto-Dialer Systems
- Call Center Metrics
- Call Center Software
- Call Quality Monitoring
- Collections Software: ARTIVA
- Collections Software: CUBS
- Collections Software: DAKCS
- Collections Software: FACS
- Collections Software: Latitude
- Collections Software: Simplicity
- Collections Software: YGSoft
- Collector Compliance Training
- Compliance in Call Centers
- Debt Validation Letter Processing
- First-Call Resolution
- IVR Management
- Outbound Calling
- Promise-to-Pay Call Scripting
- Queue Management
- Workforce Management in Call Centers
Client Relationship Management
Strategies for building, maintaining, and enhancing long-term client partnerships.
- Establish Customer Rapport
- Account Planning
- Arrange Parent Teacher Meeting
- Assess Informational Needs
- Attend Book Fairs
- Attend Parliament Plenaries
- Attend Trade Fairs
- Build a Network of Suppliers in Tourism
- Build Business Relationships
- Build Contacts to Maintain News Flow
- Build Helping Relationship with Social Service Users
- Build International Relations
- Build Trust
- Client Health Scoring
- Client Meeting Facilitation
- Client Portfolio Management
- Client Retention
- Communicate About Youth's Well-Being
- Communicate Problems to Senior Colleagues
- Communicate Professionally with Colleagues in Other Fields
- Communicate with Customers
- Confer with Event Staff
- Confer with Library Colleagues
- Consult with Sound Editor
- Consult with Technical Staff
- Contract Renewals
- Cooperate at Inter-Professional Level
- Cooperate with Education Professionals
- Create Social Alliances
- Develop a Collaborative Therapeutic Relationship
- Develop an Artistic Network
- Develop Communication Networks with Shipping Sites
- Develop Professional Identity in Social Work
- Develop Professional Network
- Develop Professional Network with Researchers and Scientists
- Develop Therapeutic Relationships
- Discuss Dental Treatment Options with Patient
- Discuss the Medical History of the Healthcare User
- Engage Local Communities in the Management of Natural Protected Areas
- Engage with Rail Stakeholders
- Engage with Stakeholders
- Ensure Student Welfare
- Establish Collaborative Relations
- Establish Contact with Potential Donors
- Establish Educational Network
- Establish Relationship with the Media
- Executive Relationship Building
- Familiarise with Personal Directing Styles
- Foster Relationships with Various Types of Carrier
- Host Trade Delegations
- Host Wine-Tasting Events
- Identify Clients' Needs
- Identify Customer Objectives
- Identify Customer's Needs
- Identify Parts Requested by Customers
- Identify Performers' Needs
- Improve Customer Interaction
- Initiate Contact with Buyers
- Interact with Airport Stakeholders
- Interact with Healthcare Suppliers
- Interact with Users to Gather Requirements
- Interpret Illustration Needs
- Introduce Artist to Potential Employers
- Maintain Relations with Local Representatives
- Maintain Relationship with Customers
- Maintain Relationship with Suppliers
- Maintain Relationships with Animal Welfare Establishments
- Maintain Relationships with Government Agencies
- Maintain the Trust of Service Users
- Manage Difficult Clients
- Manage Participants' Expectations in Arts
- Manage Psychotherapeutic Relationships
- Manage Student Relationships
- Network with Store Owners
- Participate in Editorial Meetings
- Perform Customers’ Needs Analysis
- Persuade Clients with Alternatives
- Promote the Conservatory
- Prospect New Customers
- Provide Assistance to Airport Users
- QBR (Quarterly Business Review)
- Relationship Mapping
- Represent Artistic Production
- Represent Company in Exhibitions
- Represent Religious Institution
- Represent the Company
- Represent the Organisation
- Respond to Customers' Inquiries
- Respond to Inquiries in Written Form
- Touchpoint Orchestration
Client Success
Proactive support ensuring clients achieve desired outcomes and maximize product value.
Contact Center Technology
Systems and tools for managing customer interactions across multiple communication channels.
Customer Experience Management
Strategies for optimizing customer interactions and satisfaction across all touchpoints and channels.
Customer Feedback and Surveys
Methods for collecting, analyzing, and acting on customer opinions to improve products and services.
Customer Onboarding
Processes for welcoming new customers, setting expectations, and enabling successful product adoption.
Customer Retention
Strategies and programs for maintaining relationships and reducing churn among existing customers.
Customer Service
Techniques for assisting customers, resolving issues, and delivering quality support interactions.
- Difficult Conversations
- Accompany People
- Account Resolution
- Accounts Receivable Follow-Up
- Adapt Communication Style According to Recipient
- Aid Archive Users with Their Enquiries
- Answer Patients' Questions
- Answer Questions About the Train Transport Service
- Apply a Holistic Approach in Care
- Apply Quality Standards in Social Services
- AR Aging Management
- Ask Questions at Events
- Assess Customers
- Assist Amusement Park Visitors
- Assist at Check-in
- Assist Children with Special Needs in Education Settings
- Assist Forest Visitors
- Assist Guest Departure
- Assist in Fund Management
- Assist in Loan Applications
- Assist Passengers
- Assist Passengers with Timetable Information
- Assist Patients with Special Needs
- Assist Pool Users
- Assist Social Service Users in Formulating Complaints
- Assist Students with Equipment
- Assist Students with Library Operations
- assist VIP guests
- Assist Visitors
- Assist with Emergencies
- Assist with Filling Fuel Tanks of Vehicles
- Attend Read-Through
- Attend to Fitness Clients Under Controlled Health Conditions
- Be Friendly to Passengers
- Bureau Disputes
- Carry Out Bibliographic Work
- Clarify How Various Components Work Together
- Collections Call Handling
- Commercial Collections
- Complaint Resolution
- Compliance Monitoring in Collections
- Conduct Guest Soloists
- Conduct Visits to the Postmortem Room
- Consumer Debt Collections
- Coordinate Passengers
- Credit Reporting
- Customer De-escalation
- Customer Email Communication
- Customer Phone Support
- Deal with Arrivals in Accommodation
- Deal with Public
- Debt Collection Calls
- Deliver Outstanding Service
- Dispute Resolution
- Distribute Programmes at the Venue
- Empathise with the Healthcare User
- Empathy in Customer Interactions
- Enable Audience Participation
- Ensure Passenger Comfort
- Entertain Guests Interactively
- Escort Pedestrians Across Streets
- Escort Students on a Field Trip
- Escort Visitors to Places of Interest
- Facilitate SAFe Disembarkation of Passengers
- FCRA Compliance
- FDCPA Compliance
- First-Party Collections
- Focus on Passengers
- Focus on Service
- Follow Up Online User Requests
- Follow Up Orders for Customers
- Greet Guests
- Guide International Students
- Guide People to Holding Areas
- Hand Props to Actors
- Handle Warranty for Digital Equipment
- Hear Witness Accounts
- Inbound Collections Support
- Inform Customers of Activity Changes
- Judgment Recovery
- Keep Company
- Lead Hiking Trips
- Lien Filing
- Listen Actively
- Listen Actively to Sport Players
- Listen to the Stories of the Disputants
- Make Reservations
- Manage Groups Outdoors
- Manage Lost and Found Articles
- Manage the Customer Experience
- Manage Tourist Groups
- Medical Collections
- Multi-Channel Customer Service
- Notify Customers on Special Offers
- Outbound Collections Campaigns
- Payment Arrangement Negotiation
- Payment Plan Setup
- Payment Portal Management
- Perceive Context When Interpreting
- Perform Customer Management
- Problem-Solving
- Problem-Solving in Customer Contexts
- process customer requests based on the REACh Regulation 1907 2006
- Product Knowledge
- Promise-to-Pay Tracking
- Provide Amusement Park Information
- Provide Athletic Equipment to Clients
- Provide Customer Follow-Up Services
- Provide Customers with Order Information
- Provide Directions to Guests
- Provide Emotional Support to the Bereaved
- Provide Escort Services
- Provide Guidance on Infectious Disease
- Provide Information
- Provide Information on Facility's Services
- Provide Information on Mortuary Services
- Provide Information on School Services
- Provide Information on Solar Panels
- Provide Information on Study Programmes
- Provide Information on the Effects of Childbirth on Sexuality
- Provide Information on the Effects of Physiotherapy
- Provide Information on Train Routes
- Provide Information on Wind Turbines
- Provide Information Related to Antique Items
- Provide Information to Passengers
- Provide Library Information
- Provide Medicines Information
- Provide Membership Service
- Provide Necessary Documents
- Provide Online Help
- Provide Protective Equipment Against Infectious Diseases
- Provide Support to Social Services Users
- Provide Support to Veterinary Clients
- Provide Tourism Related Information
- Provide User Support for Electrical Instruments
- Provide Visitor Information
- Quote Prices
- Relate Empathetically
- Respond to Enquiries
- Respond to Individuals' Extreme Emotions
- Respond to Requests for Logistics Services from All Over the World
- Right-Party Contact (RPC)
- Run Errands on Behalf of Customers
- Seat Customers According to the Waiting List
- See to the Detainees' Well-Being
- Service Recovery
- Settlement Negotiation
- Show Diplomacy
- Show Good Manners with Players
- Skip Tracing
- Skip Tracing Techniques
- SOL (Statute of Limitations) Knowledge
- Student Loan Collections
- Supervise Special Visitors
- Third-Party Collections
- Use Questioning Techniques
- Use Questioning Techniques for Assessment
- Wage Garnishment Processing
- Welcome Restaurant Guests
- Welcome Spectators
- Welcome Tour Groups
Help Desk and Technical Support
Troubleshooting, user support, and technical issue resolution across hardware, software, and systems.
Issue Resolution and Escalation
Methods for addressing customer problems and routing complex issues to appropriate teams.
- Escalation Handling
- Administer Debtor's Assets
- Apply Conflict Management
- Carry Out Forum Moderation
- Complex Complaint Handling
- Customer Advocacy
- Draft the Rules of the Mediation Service
- Escalation Path Design
- Exercise Neutrality in Mediation Cases
- Facilitate Official Agreement
- Follow Up Complaint Reports
- Handle Complaints
- Handle Customer Complaints
- Handle Financial Disputes
- Handle Game Complaints
- Handle Incoming Insurance Claims
- Handle Jewellery and Watches Insurance Claims
- Handle Returns
- Handle Spectator Complaints
- Interface with Anti-Mining Lobbyists
- Investigate Complaints About Improper Waste Handling
- Investigate Customer Complaints of Food Products
- Manage Claims Process
- Manage Contract Disputes
- Manage Employee Complaints
- Negotiate in Legal Cases
- Propose Settlements
- Represent Union Members
- Resolve Shipment Issues
- Respond to Emergency Calls for Repairs
- Respond to Visitor Complaints
- Root Cause Identification
- Root Cause Identification in Support
- Show Impartiality
- SLA Breach Management
- Work in Crises Areas
Knowledge Base Management
Creating, organizing, and maintaining documentation systems to resolve customer inquiries efficiently.
Live Chat and Digital Support
Providing real-time customer assistance through chat, messaging, and digital communication channels.
Loyalty and Rewards Programs
Designing and managing customer retention initiatives through incentive and rewards structures.
Multichannel Support
Providing customer assistance across multiple communication platforms and touchpoints.
Product Support
Services and processes for assisting customers with product usage and issue resolution.
- Advise Clients on Interior Design Options
- Advise Clients on Moving Services
- Advise Customers on Audiology Products
- Advise Customers on Audiovisual Equipment
- Advise Customers on Audiovisual Equipment Installation
- Advise Customers on Body Adornment
- Advise Customers on Books Selection
- Advise Customers on Bread
- Advise Customers on Clocks
- Advise Customers on Clothing Accessories
- Advise Customers on Delicatessen Selection
- Advise Customers on Electronic Cigarettes
- Advise Customers on Eyewear Maintenance
- Advise Customers on Financing Options for Vehicles
- Advise Customers on Food and Drinks Pairing
- Advise Customers on Jewellery and Watches
- Advise Customers on Leather Footwear Maintenance
- Advise Customers on Maintaining Optical Products
- Advise Customers on New Equipment
- Advise Customers on Optical Instruments Maintenance
- Advise Customers on Photography
- Advise Customers on Power Requirements of Products
- Advise Customers on Preparation of Fruits and Vegetables
- Advise Customers on Preparation of Meat Products
- Advise Customers on Seafood Choices
- Advise Customers on Sewing Patterns
- Advise Customers on Smart Homes Technology
- Advise Customers on Storage of Fruits and Vegetables
- Advise Customers on Storage of Meat Products
- Advise Customers on the Product Range of Railway Companies
- Advise Customers on Type of Computer Equipment
- Advise Customers on Types of Flowers
- Advise Customers on Usage of Cosmetics
- Advise Customers on Usage of Vehicles
- Advise Customers on Using Confectionary Products
- Advise Customers on Wood Products
- Advise Guests on Menus for Special Events
- Advise on Acquisitions
- Advise on Animal Purchase
- Advise on Aquaculture Products Supply Chain
- Advise on Art Handling
- Advise on Clothing Style
- Advise on Fertiliser and Herbicide
- Advise on Fragrances
- Advise on Funeral Services
- Advise on Furniture Style
- Advise on Haberdashery Products
- Advise on Hair Style
- Advise on Heating Systems Energy Efficiency
- Advise on Housing
- Advise on Insurance Policies
- Advise on Maintenance of Parquet Floors
- Advise on Merchandise Features
- Advise on Online Dating
- Advise on Preparation of Diet Food
- Advise on Railway Infrastructure Repairs
- Advise on Sporting Equipment
- Advise on Tanning Treatments
- Advise on Timber-Based Products
- Advise on Vehicle Characteristics
- Assess Requirement for Horseshoes
- Assist Customers in Selecting Music and Video Recordings
- Assist Customers in Trying Out Sporting Goods
- Assist Customers with Self-Service Ticketing Machines
- Consult on Beer Presentation
- Explain Characteristics of Computer Peripheral Equipment
- Explain Features of Electrical Household Appliances
- Explain Use of Equipment for Pets
- Feature Explanation
- Inform Customers About Body Modifications
- Inform on Insurance Products
- Inform on Water Supply
- Instruct Customers on Ammunition's Usage
- Offer Cosmetic Beauty Advice
- Present Menus
- Product Defect Triage
- Product Usage Guidance
- Provide Advice on Furniture Maintenance
- Provide Advice on Travel Destinations
- Provide Advice to Hatcheries
- Provide Conservation Advice
- Provide Customer Guidance on Product Selection
- Provide Customers with Price Information
- Provide Customised Products
- Provide Information on Carat Rating
- Provide Information on Trade-in Options
- Provide Railway Technical Advice
- Recommend Books to Customers
- Recommend Clothing According to Customer's Measurements
- Recommend Cosmetics to Customers
- Recommend Newspapers to Customers
- Recommend Orthopedic Goods to Customers Depending on Their Condition
- Recommend Personalised Optical Products to Customers
- Recommend Pet Food Selection
- Recommend Product Improvements
- Recommend Telecommunication Equipment to Customers
- Recommend Wines
- Release Notes Communication
- Select Sustainable Technologies in Design
- Technical Documentation Use
- Work Independently in Rental Services
Quality Assurance in Support
Monitoring and ensuring service quality standards in customer support operations.
SLA Management
Establishing and monitoring service level agreements to ensure customer satisfaction standards.
Social and Communication Skills and Competences
Skills and competences relating to the ability to interact positively and productively with others. This is demonstrated by communicating ideas effectively and empathetically, coordinating one’s own objectives and actions with those of others and acting in ways which are structured according to values, ensuring the well-being and progress of others, and offering leadership.
Support Analytics
Analyzing customer support data to measure performance, satisfaction, and operational efficiency.
Ticket and Case Management
Systems and processes for tracking, organizing, and resolving customer issues and support requests.
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