Apply Conflict Management

Catalogued

Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.

Apply Conflict Management sits under Issue Resolution and Escalation in the Customer and Client Support domain of the Luminid skills catalogue.

Also known as

administer conflict management
application of conflict management
applying conflict management
complaint handling
conflict de-escalation
conflict management
conflict management application
conflict resolution
dispute management
dispute resolution

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Active Listening Customer Empathy Customer Success Difficult Conversations Escalation Handling Establish Customer Rapport