Listen Actively
CataloguedGive attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Listen Actively sits under Customer Service in the Customer and Client Support domain of the Luminid skills catalogue.
Also known as
- active listening
- apply active listening techniques
- attentive listening
- careful listening
- empathetic listening
- engaged listening
- listen to understand
- listen with attentive participation
- listen without interrupting
- listening comprehension
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