Cultural Awareness

Catalogued

The recognition and appreciation of cultural differences in values, communication styles, and behaviors, enabling effective engagement in diverse environments.

Cultural Awareness sits under Social and Communication Skills and Competences in the Customer and Client Support domain of the Luminid skills catalogue.

Also known as

cultural sensitivity
cross-cultural communication
cultural competence
intercultural skills

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Active Listening Customer Empathy Customer Success Difficult Conversations Escalation Handling Establish Customer Rapport