Conflict Resolution

Catalogued

The ability to address and resolve disagreements between parties constructively, finding mutually acceptable solutions while preserving working relationships.

Conflict Resolution sits under Social and Communication Skills and Competences in the Customer and Client Support domain of the Luminid skills catalogue.

Also known as

resolving conflict
conflict management
mediation
dispute resolution
de-escalation

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Verifiable skills nearby

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Active Listening Customer Empathy Customer Success Difficult Conversations Escalation Handling Establish Customer Rapport