Identify Customer's Needs
CataloguedUse appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Identify Customer's Needs sits under Client Relationship Management in the Customer and Client Support domain of the Luminid skills catalogue.
Also known as
- active listening
- analyse customer's needs
- assess customer requirements
- classify customer's needs
- customer discovery
- customer needs analysis
- determine customer requirements
- determine customer's needs
- diagnose customer's needs
- gather customer expectations
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