Returns Management

Returns management involves coordinating the receipt, inspection, and disposition of products sent back by customers or retailers. This includes processing returned items through warehouse systems, assessing product condition, authorizing refunds or replacements, and routing items for restocking, repair, or disposal. Organizations use returns management to recover value from returned inventory, maintain customer satisfaction, reduce costs associated with reverse logistics, and gather data on product quality or customer issues.

Returns Management sits under Last Mile and E-Commerce Logistics in the Transportation, Supply Chain, and Logistics domain of the Luminid skills catalogue.

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