Manage Key Performance Indicators of Call Centres
CataloguedUnderstand, follow up and manage the achievement of the most important key performance indicators (KPI) of call centres such as time average operation (TMO), service quality, questionnaires filled, and sales per hour if applicable.
Manage Key Performance Indicators of Call Centres sits under Project and Program Leadership in the Leadership & Management domain of the Luminid skills catalogue.
Also known as
- call center kpi management
- call centre kpi management
- call centre performance management
- call centre quality monitoring
- contact centre performance metrics
- kpi tracking call centres
- maintain key performance indicators of call centres
- manage call center metrics
- manage contact center kpis
- manage key call centres performance indicators
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