Last updated: June 2026
Contents
The following capitalized terms have the specific meanings set forth below. These definitions apply throughout these Terms of Service, the Privacy Policy, any Data Processing Agreement, and all other policies and agreements incorporated by reference or entered into between Luminid and a User.
"Account" means the unique access profile created by a User upon completing the Platform's registration process, through which that User accesses and uses all features and Services to which they are entitled.
"Agreement" means these Terms of Service together with the Privacy Policy, any applicable Data Processing Agreement, any feature-specific additional terms, and any order form, subscription contract, or enterprise agreement executed by a Company, all of which are incorporated herein by reference.
"API" means any application programming interface, webhook, data feed, SDK, or integration endpoint made available by Luminid that permits third-party systems or applications to read from, write to, or otherwise interact with Platform data, features, or Services.
"Assessment Content" means the entirety of materials constituting or associated with a Simulation, including without limitation all questions, prompts, scenarios, case studies, rubrics, scoring criteria, model answers, sample responses, instructions, timing rules, and associated metadata, whether developed exclusively by Luminid or submitted in whole or in part by a Company through the simulation builder tools.
"Authorized User" means an individual employee, independent contractor, or designated agent of a Company who has been granted access credentials to that Company's Account by the Company's designated administrator for the sole purpose of using the Platform in connection with that Company's legitimate employment hiring activities.
"Beta Period" means any period during which Luminid makes the Platform or any feature thereof available on a complimentary, limited-access, or pre-general-availability basis for purposes of user testing, feedback collection, and market validation, as designated by Luminid in its sole and absolute discretion.
"Candidate" means any natural person who accesses or registers on the Platform in the capacity of an individual seeking employment, contract work, internship, or other professional opportunity.
"Company" means any legal entity — including without limitation corporations, limited liability companies, partnerships, sole proprietorships, professional associations, non-profit organizations, governmental agencies, cooperatives, and staffing agencies — that registers for the Platform as an employer, recruiter, or hiring organization for the purpose of sourcing, evaluating, and hiring Candidates.
"Confidential Information" means all non-public technical, business, financial, strategic, operational, legal, or other information disclosed by one party to another in connection with the Platform or these Terms, including without limitation Assessment Content, scoring algorithms and parameters, AI model architecture and training data descriptions, pricing structures and arrangements, unreleased product features and roadmaps, business strategies and projections, customer and user lists, and Personal Data, but excluding information that: (a) is or becomes publicly available through no breach of this Agreement; (b) was independently known to the receiving party prior to disclosure without restriction; (c) is independently developed by the receiving party without reference to the disclosing party's Confidential Information; or (d) must be disclosed pursuant to applicable law, regulation, judicial process, or governmental authority, provided the receiving party gives the disclosing party reasonable prior written notice to permit the seeking of a protective order.
"Content" means any text, data, audio, video, images, photographs, graphics, documents, spreadsheets, code, job descriptions, profile information, responses to assessments, cover letters, resumes, portfolio materials, messages, annotations, tags, notes, ratings, evaluations, and any other material of any kind created, uploaded, submitted, imported, transmitted, or otherwise made available on or through the Platform by any User.
"Data Processing Agreement" or "DPA" means a formal written addendum or standalone agreement between Luminid and a Company that governs the terms and conditions under which Luminid processes the Personal Data of Candidates and other individuals on behalf of the Company as a data processor, as required under applicable data protection laws including but not limited to the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and Costa Rican Law No. 8968.
"Effective Date" means the earlier of: (a) the date on which a User first creates an Account; (b) the date on which a User first accesses any part of the Platform; or (c) the date on which a User clicks "I agree" or any functionally equivalent acceptance mechanism.
"Feedback" means any and all suggestions, ideas, concepts, feature requests, enhancement recommendations, usability observations, bug reports, error descriptions, or other input, commentary, or evaluation relating in any way to the Platform or Services, whether provided verbally, in writing, through the Platform's feedback mechanisms, via email, through support tickets, or by any other means of communication.
"Intellectual Property Rights" means all present and future intellectual property and proprietary rights of every kind and nature throughout the world, including without limitation: (a) patents, patent applications, utility models, and inventors' certificates; (b) copyrights, authors' rights, neighboring rights, database rights, and moral rights; (c) trademarks, service marks, certification marks, collective marks, trade names, trade dress, and domain names; (d) trade secrets, know-how, and Confidential Information protectable under applicable law; (e) design rights, whether registered or unregistered; (f) rights in computer software and algorithms; (g) rights to sue for passing off, unfair competition, and misappropriation; and (h) all applications for, renewals, and extensions of any of the foregoing, and the right to claim priority from any of the foregoing.
"Job Listing" means any posting of an employment opportunity, temporary position, internship, apprenticeship, contract engagement, freelance project, consulting role, or other work arrangement created by a Company on the Platform.
"Personal Data" means any information relating to an identified or identifiable natural person within the meaning of applicable data protection law, including without limitation names, email addresses, postal addresses, telephone numbers, identification numbers, location data, online identifiers, IP addresses, cookies, biometric data, financial information, health information, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, and any other information capable of directly or indirectly identifying a specific individual, alone or in combination with other data.
"Pipeline" means the structured applicant tracking workflow and associated data record used by a Company to manage, organize, evaluate, schedule, communicate with, and render employment decisions regarding Candidates who have applied to or been sourced for a Job Listing, including all stages, status labels, recruiter notes, interview records, Simulation Score assignments, offer letters, rejection records, and disposition logs.
"Platform" means the entirety of Luminid's web application, mobile applications, APIs, Candidate assessment and simulation engine, talent marketplace, job board, applicant tracking system, candidate sourcing tools, analytics and reporting dashboards, simulation builder, messaging and communication tools, notification systems, administrative interfaces, and all related software, services, infrastructure, and content provided by Luminid, whether accessed at luminid.org or any subdomain thereof, via a native application, through an authorized API integration, or through any other delivery mechanism.
"Recruiter" means an Authorized User of a Company Account who uses the Platform's recruitment features, including creating Job Listings, reviewing Candidate profiles, viewing Simulation Scores, managing Pipelines, conducting messaging with Candidates, and making or assisting with hiring decisions.
"Services" means all products, features, tools, functionalities, assessments, analytics, communications, and support provided by Luminid through or in connection with the Platform.
"Simulation" means any structured, timed, guided, or open-ended skills assessment, test, evaluation, or exercise administered through the Platform for the purpose of evaluating a Candidate's cognitive abilities, technical skills, judgment, communication, problem-solving capacity, domain knowledge, or any other measurable professional competency, including but not limited to: work-sample simulations, situational judgment tests, cognitive ability assessments, verbal and numerical reasoning tests, coding and technical challenges, written communication exercises, analytical case studies, data interpretation tasks, audio or video response assessments, and multi-stage scenario-based exercises.
"Simulation Score" means any numerical value, letter grade, percentile ranking, level designation, skill label, recommendation tag, competency rating, or other quantitative or qualitative metric, indicator, or summary generated by the Platform's automated or human-assisted scoring systems as a result of a Candidate's submission of one or more Simulations.
"Subscription" means a recurring paid plan purchased by a Company that grants Authorized Users access to the Platform's paid Services during the applicable billing period, subject to any feature and usage limits described in the applicable subscription tier, and governed by these Terms and any applicable order form.
"User" means any natural person or legal entity that creates an Account or otherwise accesses or uses the Platform or Services in any capacity, including Candidates, Companies, Recruiters, Authorized Users, and trial or guest users.
These Terms of Service constitute a legally binding contract between you and Luminid governing your access to and use of the Platform and Services. By creating an Account, clicking any acceptance button or checkbox, completing a Simulation, posting a Job Listing, accessing any part of the Platform, using any API or integration, or otherwise using or benefiting from the Services, you unconditionally accept and agree to be legally bound by these Terms, our Privacy Policy, and any additional terms incorporated herein. If you are using the Platform on behalf of a legal entity, you additionally bind that entity to this Agreement.
To register as a Candidate, you represent, warrant, and covenant that: (a) you are a natural person at least 18 years of age, or the age of legal majority in your jurisdiction of residence if higher; (b) you possess the full legal capacity to enter into binding contracts under the laws of your jurisdiction; (c) you are not located in, ordinarily resident in, or a national of any country subject to a comprehensive sanctions program administered by the United States Office of Foreign Assets Control ("OFAC"), the European Union, the United Nations Security Council, or the applicable authorities of Costa Rica; (d) you are not designated on any list of restricted, denied, or sanctioned parties maintained by OFAC, the EU, or any other applicable governmental authority; (e) your use of the Platform will not violate any applicable law or regulation; and (f) all information you provide during registration is accurate, complete, and not misleading.
To register as a Company or Recruiter, you additionally represent, warrant, and covenant that: (a) you are authorized to act on behalf of, and legally bind, the Company entity registering the Account; (b) the Company is a duly organized and validly existing legal entity in its jurisdiction of organization; (c) the Company intends to use the Platform exclusively for the purpose of sourcing, evaluating, and hiring Candidates for genuine, current, and legitimate employment or engagement opportunities; (d) the Company holds all business licenses, permits, authorizations, and regulatory approvals required to conduct employment activities in the jurisdictions where its roles are located; (e) the Company is not subject to any regulatory investigation, enforcement action, court order, debarment, or other legal prohibition that would prevent it from lawfully engaging in hiring practices; (f) all Authorized Users have been informed of and agree to comply with these Terms; and (g) no Job Listing that the Company posts is intended to defraud, deceive, harvest data from, or otherwise harm Candidates.
Your acceptance of these Terms is effective as of the Effective Date and continues until your Account is terminated or these Terms are superseded. If you do not agree to these Terms in their entirety, you must immediately cease all access to and use of the Platform and, if you have created an Account, request its deletion. Use of the Platform after the Effective Date constitutes irrevocable acceptance. If Luminid materially updates these Terms, it will provide notice as described in Section 20. Continued use of the Platform following such notice constitutes acceptance of the updated Terms. If you object to any update, your sole remedy is to cease use of the Platform and delete your Account before the updated Terms take effect.
Luminid may, at its sole discretion, require additional identity verification, business verification, or legal document submission as a condition of permitting or continuing access to the Platform, and may suspend access pending completion of such verification.
You agree to provide true, accurate, current, and complete information during the registration process and to maintain and promptly update your Account information to ensure that it remains accurate, current, and complete at all times. Providing false, misleading, inaccurate, or incomplete information during registration or at any subsequent time is a material breach of these Terms and may result in immediate suspension or termination of your Account.
You are solely and exclusively responsible for: (a) maintaining the strict confidentiality of your login credentials, including your password, API keys, and any multi-factor authentication codes; (b) all activities, actions, transactions, and Content submitted through your Account, whether or not authorized by you; (c) any consequences arising from the unauthorized use of your Account resulting from your failure to maintain adequate security over your credentials; and (d) ensuring that you log out of your Account at the end of each session, particularly when accessing the Platform from a shared or publicly accessible device.
You must immediately notify Luminid at hello@luminid.org upon becoming aware of any actual or suspected: (a) unauthorized access to or use of your Account or credentials; (b) theft, loss, or compromise of your password, API keys, or multi-factor authentication codes; (c) any security vulnerability or breach affecting the Platform that you discover; or (d) any activity under your Account that you did not authorize. Luminid will not be liable for any loss, damage, liability, or expense incurred by you or any third party resulting from your failure to comply with these security obligations.
Candidate Accounts are strictly personal and non-transferable. Each Candidate may maintain only one active Account per email address at any time. Creating multiple Candidate Accounts to circumvent Platform restrictions, to retake Simulations and achieve higher scores, to maintain separate identities for potentially fraudulent purposes, or for any other reason, is a material breach of these Terms and grounds for immediate termination of all associated Accounts.
Company Accounts may accommodate multiple Authorized Users through the Platform's team management features. Companies are exclusively and completely responsible for: (a) the creation, maintenance, and accuracy of Authorized User accounts within the Company's Account; (b) ensuring that access is promptly revoked from individuals who leave the Company, change roles, or are otherwise no longer authorized to use the Platform; (c) providing appropriate training to Authorized Users regarding these Terms, applicable employment law, and data protection obligations; (d) all actions taken, Content submitted, and decisions made through the Company's Account by all Authorized Users; (e) ensuring that no person who is not a bona fide employee, contractor, or agent of the Company is granted or retains access as an Authorized User; and (f) the conduct of all Authorized Users in compliance with these Terms, applicable law, and any Data Processing Agreement.
Luminid reserves the right, in its sole discretion and without prior notice: (a) to require additional verification of identity, employment status, or business legitimacy at any time; (b) to suspend access pending satisfactory verification; (c) to disable any Account that Luminid reasonably believes has been compromised, is being misused, or poses a security risk to the Platform or other Users; and (d) to take such other actions as are reasonably necessary to protect the integrity and security of the Platform.
As a Candidate, you make the following representations and warranties to Luminid and to any Company that accesses your profile, Simulation Scores, or Application, and you agree to the obligations set forth in this Section throughout the term of your Account.
You represent and warrant that all information you provide in your Profile, including your name, work history, educational credentials, certifications, skills, years of experience, current or most recent employer, job titles, responsibilities, achievements, and any other professional information, is complete, accurate, and not misleading. You may not include false, fabricated, or materially exaggerated information in your Profile. You acknowledge that Companies may verify information you provide and that material inaccuracies may result in termination of employment offers, rescission of offers already made, and immediate suspension or termination of your Account.
You represent and warrant that all Simulation responses you submit represent your own independent work, completed without the assistance of any other person, artificial intelligence tool, search engine, reference material, notes, textbook, or other external resource except where Luminid's instructions for a specific Simulation expressly permit the use of such resources. You acknowledge that Simulations are designed to measure your genuine individual capabilities. You agree that you will not: (a) permit any other person to complete a Simulation on your behalf; (b) share Simulation questions, prompts, scenarios, or other Assessment Content with any other person, in any form, through any medium; (c) take screenshots, record video, copy, reproduce, or memorize Assessment Content for any purpose; (d) receive real-time assistance from any other person or AI system during a Simulation; (e) attempt to artificially inflate your Simulation Scores through any means; or (f) attempt to reverse-engineer the scoring methodology or system through analysis of your results.
You represent and warrant that all information provided in Applications to Job Listings, including responses to screening questions, cover letters, portfolios, salary expectations, and statements about your qualifications and availability, is accurate, honest, and not misleading.
You agree to conduct yourself professionally and respectfully in all interactions with Recruiters, Company representatives, and other Users on the Platform. You will not use the Platform's messaging features to harass, threaten, defame, or otherwise harm any person, and will not send unsolicited commercial communications.
You acknowledge that Luminid may, upon request by a Company to which you have applied, share your Profile data, Simulation Scores, Application materials, and communications for the purposes of the hiring process for which you applied. You retain the right to withdraw Applications and to adjust your Profile visibility settings at any time. Score disputes may be submitted via hello@luminid.org; Luminid will review disputes in good faith but makes no warranty that any particular score will be changed.
As a Company and through your Authorized Users, you make the following representations and warranties, and agree to the comprehensive obligations and restrictions set forth in this Section. These provisions constitute material terms of this Agreement, and any breach may result in immediate termination and significant legal liability.
BUSINESS LEGITIMACY AND LEGAL COMPLIANCE. You represent and warrant that your Company is a legitimate, lawfully operating business entity engaged in genuine employment hiring activities. You represent that you have the legal authority and all required licenses, permits, and regulatory approvals to hire employees and contractors in each jurisdiction where your Job Listings are located. You agree to comply at all times and in all respects with all applicable federal, state, provincial, national, local, and international laws and regulations governing employment, labor, anti-discrimination, equal opportunity, data protection, consumer protection, and fair dealing.
JOB LISTING ACCURACY AND INTEGRITY. You represent and warrant that every Job Listing posted on the Platform describes a genuine, currently open position with accurate and non-misleading information regarding: the role title, required and preferred qualifications, essential job functions and responsibilities, employment type (full-time, part-time, contract, freelance), compensation range or the reasons it is not disclosed, work location, remote-work eligibility, visa sponsorship availability, and any material terms of employment. You may not post Job Listings for positions that do not currently exist or that you do not genuinely intend to fill. You may not post Job Listings for the purpose of building a talent pipeline without genuine current hiring intent, conducting market salary research, collecting Candidate data, or for any other purpose other than filling a specific, existing, legitimate position. Posting a Job Listing with materially false, misleading, or deceptive information constitutes a breach of these Terms and may constitute fraud or a violation of applicable consumer protection laws for which you bear full legal responsibility.
CANDIDATE DATA USE RESTRICTIONS. The Personal Data of Candidates accessed through the Platform — including names, contact information, work histories, educational backgrounds, skills, locations, Simulation Scores, Application materials, Pipeline notes, and all other profile and assessment data — is made available to you exclusively for the purpose of evaluating specific Candidates for the specific Job Listing to which they applied or were sourced. You strictly agree that you will not, under any circumstances: (a) use Candidate Personal Data for any purpose other than evaluating and hiring for the specific position for which the data was made available; (b) use Candidate contact information to market any product, service, event, or offering, including products or services unrelated to the position; (c) transfer, sell, license, share, disclose, or otherwise make available Candidate Personal Data to any third party outside your organization, including to affiliated entities, investors, business partners, data brokers, recruitment agencies, or any other person or entity; (d) use Candidate Personal Data to build, enrich, or append any database, CRM, or mailing list for purposes beyond the specific hire; (e) aggregate, combine, or correlate Candidate Platform data with data obtained from external sources such as social media platforms, public records, background check providers, credit bureaus, or data brokers without a documented, legally compliant basis for doing so; (f) conduct surveillance, continuous monitoring, or non-employment profiling of Candidates using Platform data; (g) use Candidate data in connection with any legal proceedings against a Candidate except where compelled by court order, in which case Luminid must be promptly notified; (h) process Candidate data outside of the EU, EEA, or other legally adequate jurisdiction without implementing appropriate safeguards as required under applicable data protection law; (i) retain Candidate Personal Data beyond the period reasonably necessary for the specific hiring process, or longer than permitted under your applicable privacy policy and applicable law; (j) use Simulation Scores, Profile data, or any Platform-derived information to compile profiles of Candidates for purposes beyond evaluating fitness for the specific role; (k) repurpose rejected Candidate data without obtaining the Candidate's fresh, specific, informed consent; or (l) use any Platform data in connection with identity verification, creditworthiness assessment, insurance underwriting, or any other regulated purpose for which you lack the required legal basis.
ANTI-DISCRIMINATION AND EQUAL OPPORTUNITY. You are absolutely and unconditionally prohibited from using Simulation Scores, Profile data, Application materials, or any information derived from the Platform to discriminate against any Candidate on the basis of any protected characteristic under applicable law, including without limitation: race, color, ethnicity, national origin, ancestry, citizenship status, immigration status, religion or creed, gender, gender identity or expression, sex, sexual orientation, marital or civil partnership status, pregnancy, childbirth or related medical conditions, parental or family status, disability, physical or mental impairment, age, military or veteran status, genetic information or predisposition, socioeconomic background, political opinion or affiliation, trade union membership, or any other characteristic protected under the laws of Costa Rica, the European Union, the United States, or any other jurisdiction in which you operate. You acknowledge that Simulation Scores are quantitative measures of specific competencies and must never be used as a proxy, substitute, or surrogate for any protected characteristic. You acknowledge that it is your sole responsibility to conduct adverse impact analysis on your use of Simulation Scores and any other selection criteria derived from the Platform to ensure compliance with applicable disparate impact and indirect discrimination law. You acknowledge that you must be able to demonstrate job-relatedness and business necessity for every Simulation or other assessment criterion you use in the hiring process. You agree that prior to deploying the Platform in jurisdictions with specific AI-in-hiring disclosure or consent requirements (including but not limited to the State of Illinois AEIA, New York City Local Law 144, the EU AI Act as applicable, and similar laws), you will obtain all required consents, provide all required disclosures, conduct all required bias audits, and maintain all required records.
AI SCORING LIMITATIONS AND PROHIBITED RELIANCE. You acknowledge and agree that Simulation Scores generated by or through the Platform represent one input among many in a holistic candidate evaluation process and must not be used as the sole or determinative basis for any hiring decision. You acknowledge that AI-assisted scoring systems, including those used by Luminid, carry inherent limitations, may produce statistical errors, and do not eliminate the possibility of adverse impact on protected groups. You agree that: (a) all hiring decisions involving Simulation Scores will include meaningful human review and judgment by a qualified individual; (b) you will not automate any hiring decision, including rejection, advancement, or offer, based solely on a Simulation Score without human oversight; (c) you will, upon a Candidate's reasonable request, provide a meaningful explanation of how Simulation Scores were used in the evaluation of that Candidate's Application, to the extent required by applicable law including GDPR Article 22; (d) you will maintain appropriate records of your assessment and hiring processes sufficient to demonstrate compliance with applicable employment and anti-discrimination law; and (e) you accept full legal responsibility for all hiring decisions made by your organization, whether or not informed by Platform data.
SIMULATION BUILDER CONTENT OBLIGATIONS. If your Subscription includes access to the Platform's simulation builder tools, any Assessment Content you create must: be directly relevant to the genuine competencies required for the specific role; not contain any material that is offensive, discriminatory, harassing, misleading, defamatory, sexually explicit, or otherwise inappropriate for a professional employment context; comply with all applicable employment law requirements for the use of pre-employment assessments, including face validity, content validity, and job-relatedness; not be designed to screen out Candidates based on protected characteristics; and not misrepresent the nature or difficulty of the role. Luminid reserves the right to review, modify, and remove any Company-created Assessment Content at any time without prior notice if Luminid determines it violates these standards.
RECRUITER CONDUCT. All Authorized Users must conduct themselves professionally and in full compliance with applicable employment law in all interactions with Candidates. Recruiters may not make, record, or act upon any statement or inquiry about a Candidate's protected characteristics. Recruiters must maintain the confidentiality of Candidate Personal Data and Pipeline information. Recruiters may not use Platform messaging to harass, threaten, defame, coerce, or otherwise mistreat Candidates. Companies must promptly investigate and remediate any complaint by a Candidate regarding Recruiter misconduct.
NO FEES TO CANDIDATES. You represent and warrant that you do not charge and will not charge Candidates any fee in connection with their Application, evaluation, or participation in any hiring process conducted through the Platform. Charging fees to Candidates constitutes a breach of these Terms and may violate applicable labor laws.
ACCOMMODATION AND ACCESSIBILITY. You agree to provide reasonable accommodations to Candidates with disabilities who request adjustments to the assessment or application process, as required under applicable law including the Americans with Disabilities Act (where applicable), Costa Rican Law No. 7600, and equivalent laws in other jurisdictions. Requests for accommodation must be handled in accordance with applicable law. You may not use a Candidate's need for accommodation as a negative factor in any hiring decision.
The Platform's Simulation engine administers structured assessments designed to measure specific professional competencies through standardized, reproducible tasks. Simulations may employ automated scoring, human scoring, AI-assisted scoring, or any combination thereof. Simulation Scores represent statistical estimates of a Candidate's competency level in the measured area at the time of assessment and are subject to the limitations inherent in any psychometric measurement.
ASSESSMENT INTEGRITY PROTOCOL. The integrity of Simulation results is fundamental to the value of the Platform for all Users. Luminid employs technical measures to detect integrity violations, including anomaly detection, timing analysis, response pattern comparison, and other methods. Any Candidate found to have violated assessment integrity may have their Scores invalidated, their Account suspended or terminated, and the Company to which they applied notified. Integrity violations include but are not limited to: receiving assistance from any person or tool during a Simulation; sharing Assessment Content outside the Platform; submitting Simulation responses that are not the Candidate's own genuine work; using AI-generated responses in assessments; and any other conduct that compromises the validity of the result.
AI SCORING LIMITATIONS AND DISCLOSURES. Where Luminid uses artificial intelligence or machine learning models to assist in the scoring of Simulation responses, Luminid makes the following disclosures: (a) AI scoring models are trained on datasets and produce probabilistic outputs that may not perfectly reflect any individual Candidate's abilities; (b) AI models may carry biases from their training data, and Luminid takes reasonable steps to identify and mitigate such biases but cannot guarantee their complete elimination; (c) Simulation Scores are not intended to be and must not be interpreted as a comprehensive personality assessment, a psychological evaluation, a medical diagnosis, a prediction of future job performance, or a definitive measure of general intelligence; (d) Simulation Scores do not constitute and must not be used as a basis for making inferences about any Candidate's membership in any demographic, ethnic, national, religious, or other protected group; and (e) Luminid reserves the right to recalibrate, reweight, or reissue Simulation Scores at any time where such changes are necessary to maintain the accuracy, fairness, or legal compliance of the scoring system.
GDPR ARTICLE 22 AND AUTOMATED DECISION-MAKING. Where Luminid's scoring of a Simulation constitutes solely automated processing that produces a decision producing legal or similarly significant effects on a Candidate, Luminid provides the following in accordance with GDPR Article 22: a right to obtain human review of the automated decision; a right to express the Candidate's point of view; and a right to contest the decision. Candidates seeking to exercise these rights should contact hello@luminid.org. Companies using Platform Scores to inform employment decisions are independently responsible for fulfilling any additional obligations under GDPR Article 22 or equivalent applicable law that arise from their own use of those Scores.
SCORE VALIDITY AND DISPUTE RESOLUTION. Simulation Scores are generally valid for the 24-month period following the date of assessment, after which Luminid may recommend or require a reassessment for accuracy. Candidates who believe their Simulation Score is materially inaccurate due to a technical error, platform malfunction, or other circumstance beyond their control may submit a dispute to hello@luminid.org within 30 days of receiving the Score. Luminid will review disputes in good faith and will issue a revised Score only where it determines there was a demonstrable technical or scoring error. Luminid's determination following the dispute review process is final. Score disputes based solely on dissatisfaction with the result, without evidence of error, will not be upheld.
CUSTOM SIMULATION OWNERSHIP. Assessment Content created by Companies through the Platform's simulation builder tools remains the intellectual property of Luminid in its underlying infrastructure, scoring engine, and template form, with a limited, non-exclusive license granted to the Company to use the specific Simulation for its internal hiring purposes. Companies may not export, reproduce, sell, or license Assessment Content created through the Platform to any third party.
LUMINID OWNERSHIP. The Platform, including all software, code, algorithms, user interfaces, databases, compiled data, API specifications, simulation methodologies, scoring models, training datasets, brand assets, documentation, designs, visual elements, and all other components, is owned by Luminid or its licensors and is protected by copyright, trade secret, trademark, patent, and other applicable Intellectual Property Rights under the laws of Costa Rica and applicable international treaties. Nothing in these Terms transfers to you any ownership interest in the Platform or any component thereof.
LICENSE GRANT TO USERS. Subject to your compliance with these Terms and, in the case of Companies, the payment of applicable Subscription fees, Luminid grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and Services solely for: (a) in the case of Candidates, creating a profile, completing Simulations, applying to Job Listings, and using Platform features for personal career development; and (b) in the case of Companies, posting Job Listings, sourcing and evaluating Candidates, managing hiring Pipelines, and using Platform features for legitimate internal hiring purposes. This license does not include the right to access the Platform by any means other than the interfaces provided or approved by Luminid.
LICENSE RESTRICTIONS. You are expressly prohibited from: (a) copying, modifying, adapting, translating, creating derivative works of, or reverse-engineering any part of the Platform, its source code, binary code, algorithms, or underlying data structures; (b) decompiling, disassembling, or attempting to extract source code from the Platform; (c) using any automated tool, script, bot, spider, crawler, scraper, or extraction technology to access, index, or download data from the Platform without Luminid's express written consent; (d) framing, mirroring, or reproducing any portion of the Platform on any other website or application; (e) sublicensing, selling, reselling, transferring, assigning, or otherwise commercializing your access to the Platform; (f) using the Platform to build a product or service that competes with the Platform or that uses Platform data as a component; (g) accessing the Platform through unauthorized means or by circumventing any technological access controls; and (h) removing, obscuring, or altering any copyright notice, trademark, legal disclaimer, or other proprietary rights notice on the Platform.
USER CONTENT LICENSE. You retain ownership of all original Content you submit to the Platform. By submitting Content to the Platform, you grant Luminid a worldwide, non-exclusive, royalty-free, sublicensable, transferable, perpetual license to use, host, store, reproduce, modify, display, transmit, and distribute your Content for the purposes of: (a) operating and delivering the Platform and Services; (b) improving the Platform and developing new features; (c) displaying your Content to other Users as you have authorized through your privacy settings; and (d) complying with applicable law. This license survives termination of your Account solely with respect to Content that has been shared with other Users or that forms part of the Platform's aggregated or anonymized datasets.
FEEDBACK LICENSE. Any Feedback you provide to Luminid is provided on a non-confidential basis, and you grant Luminid an irrevocable, perpetual, worldwide, royalty-free, fully paid-up license to use, implement, incorporate, and exploit such Feedback in any product, service, or technology without any obligation of attribution, compensation, or accounting to you.
TRADEMARKS. "Luminid," the Luminid logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Luminid You may not use these marks without Luminid's prior written consent. All other trademarks, service marks, and trade names appearing on the Platform are the property of their respective owners.
API USAGE. Access to the Luminid API is subject to these Terms and any additional API-specific terms published by Luminid. API keys are Confidential Information and must be protected with the same security measures you apply to your login credentials. You may not use the API to circumvent Platform usage limits, bypass access controls, or perform operations that would violate these Terms if performed through the standard Platform interface.
All Content submitted to the Platform must comply with these Content Standards. Luminid reserves the right to review, remove, or restrict any Content at any time and without prior notice if Luminid reasonably determines that it violates these Standards or applicable law.
Content must not: (a) be false, inaccurate, misleading, fraudulent, or deceptive; (b) infringe, misappropriate, or violate any Intellectual Property Rights, privacy rights, publicity rights, or other proprietary rights of any person; (c) violate any applicable law, regulation, judicial order, or governmental directive; (d) be defamatory, libelous, slanderous, or trade libel; (e) be harassing, threatening, abusive, bullying, intimidating, or otherwise harmful to any individual; (f) constitute hate speech, including content that promotes or glorifies violence or hatred based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics; (g) be sexually explicit, pornographic, obscene, or contain graphic violence; (h) contain or transmit any virus, worm, Trojan horse, malware, spyware, adware, ransomware, or other harmful or disruptive code; (i) constitute or facilitate spam, unsolicited commercial messages, phishing, or fraudulent communications; (j) violate any individual's right to privacy or data protection; (k) constitute perjury, fraud, or any other criminal activity; (l) contain any information that you do not have the right to disclose; or (m) be designed to deceive the Platform's automated systems, including but not limited to spam filters, fraud detection, and content moderation tools.
You represent and warrant with respect to all Content you submit that: (a) you own the Content or have all rights, licenses, and permissions necessary to grant the licenses in Section 7; (b) the Content is accurate and complete; (c) use of the Content by Luminid and other Users as contemplated by these Terms will not infringe, misappropriate, or violate any third-party rights; and (d) the Content complies with these Content Standards.
Luminid has no obligation to monitor Content but reserves the right to do so. If Luminid receives a complaint about or independently discovers Content that may violate these Standards or applicable law, Luminid may investigate and take such action as it deems appropriate, including removing the Content, suspending the submitting User's Account, and reporting the conduct to applicable authorities.
To report Content that you believe violates these Standards, contact hello@luminid.org with sufficient detail to allow Luminid to investigate.
In addition to the specific obligations and restrictions set forth in other Sections of these Terms, the following conduct is expressly prohibited for all Users. This list is illustrative and not exhaustive; conduct that does not appear on this list may still constitute a breach of these Terms if it is harmful to the Platform, other Users, or Luminid.
The collection and processing of Personal Data through the Platform is governed by Luminid's Privacy Policy, which is incorporated into these Terms by reference and available at luminid.org/privacy. By using the Platform, you agree to the collection, use, and processing of your Personal Data as described in the Privacy Policy.
CONTROLLER AND PROCESSOR ROLES. In relation to the Personal Data of Candidates, Luminid and Companies each act in distinct legal capacities: (a) Luminid acts as an independent data controller with respect to Personal Data it processes for its own Platform operations, including Account management, Simulation delivery, fraud prevention, Platform improvement, and communications; (b) when a Company uses the Platform to access Candidate Personal Data in connection with a Pipeline or hiring process, Luminid may act as a data processor on behalf of the Company, and the Company acts as the data controller for that processing; and (c) in certain contexts, Luminid and a Company may act as independent controllers or joint controllers, depending on the specific processing activity.
DATA PROCESSING AGREEMENT. Companies that are subject to the GDPR, UK GDPR, Costa Rican Law No. 8968, or any other applicable data protection law that requires a data processing agreement or addendum between a controller and processor are required to execute Luminid's standard Data Processing Agreement as a condition of accessing Candidate Personal Data through the Platform. The DPA is available at hello@luminid.org upon request. By accessing Candidate Personal Data without having executed the required DPA, a Company is in breach of these Terms and applicable data protection law.
COMPANY DATA PROTECTION OBLIGATIONS. As a data controller for Candidate Personal Data accessed through the Platform, each Company independently undertakes to: (a) maintain its own lawful basis for processing Candidate Personal Data, which may include a legitimate interest assessment, consent management framework, or other appropriate basis under applicable law; (b) provide Candidates with its own privacy notice describing how Candidate data will be processed in the recruitment context; (c) respond promptly and completely to data subject access, correction, erasure, portability, objection, and restriction requests made by Candidates in connection with the Company's processing of their data; (d) implement and maintain technical and organizational security measures appropriate to the risk of the processing; (e) promptly notify Luminid at hello@luminid.org if the Company suffers a data breach that involves Candidate Personal Data processed in connection with the Platform; (f) not retain Candidate Personal Data beyond the period reasonably necessary for the hiring process, and in any event not beyond the period mandated by applicable law; and (g) promptly delete or return all Candidate Personal Data held by the Company upon Luminid's written request, where Luminid is required to make such request by law or by the instructions of a data subject.
EMPLOYEE AND TEAM PRIVACY. Companies must ensure that all Authorized Users are informed of and consent to any monitoring, recording, or analysis of their Platform activity as required under applicable workplace privacy and employment law.
ACCESS DURING BETA PERIOD. During any designated Beta Period, access to the Platform is provided at no charge, subject to Luminid's fair use policies and these Terms. Luminid makes no commitment as to the duration of any Beta Period. Luminid reserves the right to terminate the Beta Period at any time upon thirty (30) days' prior written notice by email, at which point Companies wishing to continue using the Platform must subscribe to an applicable paid plan. Continued use following the end of the Beta Period and the expiration of the notice period without subscribing constitutes a material breach of these Terms.
SUBSCRIPTIONS AND FEES. Following the Beta Period or for Users who elect to subscribe to paid plans during the Beta Period, Companies will be charged the Subscription fees applicable to their selected plan tier at the rates then in effect, as published on the Platform. All fees are quoted and charged in US dollars unless otherwise agreed in writing. Subscription fees are billed in advance for each billing cycle (monthly or annual, as selected). Annual plans may offer pricing discounts compared to monthly plans. All prices are exclusive of applicable taxes.
PAYMENT OBLIGATIONS. You authorize Luminid to charge your designated payment method for all fees due. You represent that you are authorized to use the payment method provided. You agree to keep your payment method information accurate, complete, and current. If your payment method fails or your Account is past due, Luminid may: (a) retry the charge at any time; (b) suspend your access to paid Platform features until payment is received; (c) upon continuation of non-payment for more than fifteen (15) days following notice, terminate your Subscription; and (d) refer outstanding amounts to a collections agency. Luminid is not liable for any interruption of your access caused by your payment failure.
AUTO-RENEWAL AND CANCELLATION. Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. To cancel, you must use the cancellation process in your Account settings or provide written notice to hello@luminid.org before the end of the current billing cycle. Cancellation takes effect at the end of the current billing cycle, and no partial-period refunds are issued. Upon cancellation, your access to paid features will continue until the end of the period for which you have already paid.
PRICE CHANGES. Luminid reserves the right to change Subscription pricing at any time with at least thirty (30) days' prior written notice to affected Companies. Price changes take effect at the next billing cycle following the notice period. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing. If you do not accept a price change, your sole remedy is to cancel your Subscription before the next billing cycle.
NO REFUNDS. All Subscription fees are non-refundable except as expressly required by applicable consumer protection or subscription refund laws in your jurisdiction. Where refunds are legally required, they will be limited to the minimum amount required by law. No refunds are provided for partial billing periods, unused features, or dissatisfaction with the Services.
TAXES. You are responsible for all applicable taxes, duties, levies, and similar governmental charges arising from your use of the Platform, other than taxes based on Luminid's net income. Where Luminid is required to collect such taxes, the applicable tax will be added to your invoice.
DISPUTES. If you believe you have been charged incorrectly, you must notify Luminid at hello@luminid.org within 30 days of the disputed charge. Failure to dispute a charge within this period constitutes your agreement to the charge. Luminid will investigate and respond to all valid billing disputes within 30 business days.
The Platform may integrate with, link to, or otherwise interact with third-party services, platforms, applications, websites, tools, and content providers ("Third-Party Services"), including without limitation OAuth identity providers (such as Google and LinkedIn), cloud infrastructure providers, payment processors, analytics platforms, email service providers, video conferencing tools, calendar applications, and applicant tracking systems.
Your use of any Third-Party Service is subject to the terms of service, privacy policy, and other agreements of the applicable third-party provider, which are entirely separate from and independent of these Terms. Luminid is not a party to, and has no responsibility or liability under, any agreement between you and any Third-Party Service provider. Luminid does not endorse, recommend, guarantee, or warrant any Third-Party Service or the accuracy, completeness, or reliability of any information, product, or service provided by any Third-Party Service.
Luminid is not responsible for the availability, performance, security, accuracy, or content of any Third-Party Service, or for any loss or damage you suffer as a result of your use of or reliance on any Third-Party Service. Any data, fees, or obligations arising from your use of a Third-Party Service are between you and the relevant third-party provider.
If you use an API key or integration credential provided by a Third-Party Service to connect that service to the Platform, you represent that you are authorized to do so under that service's terms, and you agree that any data shared between the Platform and the Third-Party Service through such integration is governed by both these Terms and the Third-Party Service's terms.
External links provided on the Platform to third-party websites are provided as a convenience only and do not constitute endorsement. Luminid has no control over the content of linked websites and is not responsible for their content or privacy practices.
THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUMINID AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND CONTRACTORS ("LUMINID PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: (a) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; (b) ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE; (c) ANY WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (d) ANY WARRANTY THAT DEFECTS IN THE PLATFORM WILL BE CORRECTED; AND (e) ANY WARRANTY REGARDING THE RESULTS THAT WILL BE OBTAINED FROM USE OF THE PLATFORM.
LUMINID DOES NOT WARRANT OR REPRESENT THAT: (a) ANY SIMULATION SCORE ACCURATELY REFLECTS A CANDIDATE'S ACTUAL COMPETENCY OR JOB PERFORMANCE CAPABILITY; (b) THE PLATFORM WILL HELP ANY CANDIDATE OBTAIN EMPLOYMENT OR HELP ANY COMPANY FIND AND SUCCESSFULLY HIRE QUALIFIED CANDIDATES; (c) ANY JOB LISTING IS GENUINE, ACCURATE, LEGALLY COMPLIANT, OR CURRENTLY OPEN; (d) ANY CANDIDATE PROFILE INFORMATION IS ACCURATE, COMPLETE, VERIFIED, OR CURRENT; (e) THE PLATFORM'S AI-ASSISTED SCORING SYSTEMS ARE FREE FROM BIAS OR DISCRIMINATORY IMPACT; (f) THE PLATFORM WILL MEET YOUR PARTICULAR REQUIREMENTS OR EXPECTATIONS; (g) ACCESS TO THE PLATFORM WILL BE UNINTERRUPTED OR TIMELY; (h) DATA STORED ON OR TRANSMITTED THROUGH THE PLATFORM WILL NOT BE LOST, CORRUPTED, OR INTERCEPTED; OR (i) THE PLATFORM WILL BE COMPATIBLE WITH YOUR DEVICES OR SYSTEMS.
THE DISCLAIMERS IN THIS SECTION APPLY EQUALLY TO ANY THIRD-PARTY CONTENT, THIRD-PARTY SERVICES, OR OTHER USER CONTENT ACCESSIBLE THROUGH THE PLATFORM. THE EXISTENCE OF A JOB LISTING OR CANDIDATE PROFILE ON THE PLATFORM DOES NOT CONSTITUTE ANY ENDORSEMENT, RECOMMENDATION, OR VERIFICATION BY LUMINID.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN SUCH JURISDICTIONS, SOME OF THE EXCLUSIONS ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IN SUCH CASES, LUMINID'S WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT REQUIRED BY APPLICABLE LAW.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LUMINID PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY: (a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; (b) LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR INVESTMENT; (c) LOSS OF DATA, LOSS OF USE, OR COST OF SUBSTITUTE GOODS OR SERVICES; (d) PERSONAL INJURY OR PROPERTY DAMAGE NOT CAUSED BY LUMINID'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (e) UNAUTHORIZED ACCESS TO OR ALTERATION OR DISCLOSURE OF YOUR DATA RESULTING FROM YOUR OWN FAILURE TO MAINTAIN ACCOUNT SECURITY; OR (f) ANY OTHER LOSS OR DAMAGE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), STATUTE, EQUITY, OR ANY OTHER LEGAL THEORY, EVEN IF LUMINID HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AGGREGATE LIABILITY CAP. LUMINID'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS, THE PRIVACY POLICY, OR YOUR USE OF THE PLATFORM, REGARDLESS OF THE FORM OF ACTION OR THE BASIS OF THE CLAIM, WILL NOT EXCEED THE GREATER OF: (a) ONE HUNDRED UNITED STATES DOLLARS (USD 100); OR (b) THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO LUMINID IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU ARE A CANDIDATE WHO HAS NOT PAID ANY FEES TO LUMINID, LUMINID'S AGGREGATE LIABILITY TO YOU IS LIMITED TO USD 100.
EXCEPTIONS. Nothing in these Terms excludes or limits Luminid's liability for: (a) fraud or fraudulent misrepresentation by Luminid; (b) death or personal injury caused by Luminid's negligence; (c) any liability that cannot be excluded or limited by applicable law, including mandatory consumer protection rights; or (d) Luminid's willful misconduct.
MULTIPLE CLAIMS. The existence of more than one claim does not expand this limitation. Claims of different types, arising from different events, will be aggregated against the single cap described above.
ESSENTIAL PURPOSE. You agree that the limitations of liability and disclaimers set forth in this Agreement reflect a fair and reasonable allocation of risk between you and Luminid, and that Luminid would not have entered into this Agreement without such limitations. The limitations apply notwithstanding any failure of the essential purpose of any limited remedy.
JURISDICTIONAL VARIATIONS. Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages. In those jurisdictions, Luminid's liability will be limited to the maximum extent permitted by applicable law.
USER INDEMNIFICATION OBLIGATIONS. You agree to defend, indemnify, and hold harmless Luminid and its officers, directors, employees, agents, successors, assigns, subsidiaries, affiliates, licensors, and service providers (collectively "Luminid Indemnified Parties") from and against all claims, demands, actions, proceedings, losses, liabilities, damages, costs, penalties, fines, judgments, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to: (a) your access to or use of the Platform or Services; (b) any Content you submit, post, or transmit through the Platform; (c) your violation of any provision of these Terms, the Privacy Policy, any applicable Data Processing Agreement, or any other agreement you have with Luminid; (d) your violation of any applicable law or regulation, including employment, anti-discrimination, data protection, and consumer protection laws; (e) your infringement, misappropriation, or violation of any Intellectual Property Rights, privacy rights, or other proprietary or personal rights of any third party; (f) your hiring practices, employment decisions, or use of Candidate data in connection with the Platform; (g) any claim by a Candidate or former Candidate arising from your use of their Personal Data or Simulation Scores; (h) any regulatory investigation or enforcement action against you arising from your use of the Platform; (i) any claim that your Job Listings, Assessment Content, or other User Content has caused harm to any person; and (j) the acts or omissions of any Authorized User of your Account.
INDEMNIFICATION PROCEDURE. Luminid will: (a) promptly notify you in writing of any claim for which it seeks indemnification, provided that failure to provide timely notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced by such failure; (b) give you sole control of the defense and settlement of the claim, at your expense, provided that Luminid may participate in the defense with counsel of its own choosing at its own expense; and (c) provide you with reasonable cooperation and assistance in defending the claim. You may not settle any claim on terms that impose any liability, obligation, or restriction on any Luminid Indemnified Party without Luminid's prior written consent, which will not be unreasonably withheld.
LUMINID'S LIMITED INDEMNITY. Luminid will defend you against any third-party claim that the Platform, as provided by Luminid and used in accordance with these Terms, directly infringes a valid copyright, patent, or registered trademark of a third party, and will pay damages finally awarded against you in connection with such claim. This obligation does not apply to claims arising from: your Content; your modification of the Platform; your use of the Platform in combination with products or services not provided by Luminid; your use of the Platform in violation of these Terms; or your use of any version of the Platform that Luminid has superseded.
TERM. These Terms commence on the Effective Date and remain in effect until terminated in accordance with this Section.
TERMINATION FOR CAUSE. Luminid may terminate your Account and your access to the Platform immediately and without prior notice if: (a) you materially breach any provision of these Terms and fail to cure such breach within seven (7) days after written notice (except for breaches that are incapable of cure or involve prohibited conduct under Section 9, which may result in immediate termination without opportunity to cure); (b) you engage in any fraudulent, illegal, or abusive conduct; (c) Luminid has reason to believe you are misusing the Platform to harm Candidates, other Users, or Luminid; (d) Luminid is legally required to do so; (e) you become insolvent, make a general assignment for the benefit of creditors, file or have filed against you a petition in bankruptcy or insolvency, or have a receiver or administrator appointed for your assets; or (f) your continued use of the Platform poses a security, legal, or reputational risk to Luminid or other Users.
TERMINATION WITHOUT CAUSE. Either party may terminate these Terms and the associated Account for any reason or no reason upon thirty (30) days' prior written notice to the other party. Luminid will provide notice by email to the registered email address. You may terminate by deleting your Account through the Platform's account settings or by written notice to hello@luminid.org.
EFFECTS OF TERMINATION. Upon termination for any reason: (a) all licenses granted to you under these Terms immediately cease; (b) you must immediately cease all use of the Platform and any Platform data in your possession; (c) all outstanding Subscription fees for the current billing period become immediately due and payable; (d) Luminid will handle your data in accordance with the Privacy Policy and applicable law; (e) Luminid may retain data necessary to comply with legal obligations, resolve disputes, and enforce these Terms; and (f) in the case of a Company, you must promptly delete or return all Candidate Personal Data obtained through the Platform.
SURVIVAL. The following Sections survive termination of these Terms: Definitions (Section 1), to the extent necessary to interpret surviving provisions; Intellectual Property Rights (Section 7) as applicable to pre-termination Content; Data Protection obligations (Section 10) with respect to data lawfully retained; Payment obligations (Section 11) for fees accrued prior to termination; Disclaimers (Section 13); Limitation of Liability (Section 14); Indemnification (Section 15); Dispute Resolution (Section 17); Export Controls (Section 18); Employment Disclaimer (Section 19); and General Provisions (Section 20).
APPEAL OF TERMINATION. If your Account is terminated by Luminid for cause, you may submit a written appeal to hello@luminid.org within fourteen (14) days of receiving the termination notice. Luminid will review the appeal in good faith and respond within thirty (30) days. Submission of an appeal does not stay the termination.
GOVERNING LAW. These Terms and all disputes arising out of or related to these Terms, the Privacy Policy, or your use of the Platform shall be governed by and construed in accordance with the laws of the Republic of Costa Rica, without regard to its conflict of laws principles, and without reference to the United Nations Convention on Contracts for the International Sale of Goods.
MANDATORY PRE-DISPUTE NOTICE. Before initiating any formal legal proceeding against Luminid, you must provide Luminid with written notice of the dispute at hello@luminid.org, identifying the nature of the dispute, the specific relief sought, and the factual and legal basis for your claim. Luminid will acknowledge receipt of your notice within ten (10) business days and will endeavor in good faith to resolve the dispute within thirty (30) days of such acknowledgment. Luminid likewise agrees to provide you with a written dispute notice before commencing any legal proceeding against you, subject to the same good faith negotiation period.
JURISDICTION AND VENUE. Subject to any mandatory jurisdiction provisions under consumer protection law applicable in your jurisdiction, you and Luminid irrevocably submit to the exclusive jurisdiction of the competent civil courts of San José, Costa Rica, for the resolution of any dispute, controversy, or claim arising out of or related to these Terms or the Platform that cannot be resolved through good faith negotiation. You waive any objection to the laying of venue in such courts and agree not to raise any defense of inconvenient forum.
CONSUMER LAW CARVE-OUT. Nothing in this Section overrides any mandatory rights or remedies you may have under applicable consumer protection, employment, or data protection law in your jurisdiction of residence. If mandatory law in your jurisdiction provides you with the right to bring claims in local courts or before a local regulatory authority, these Terms do not limit that right.
CLASS ACTION AND REPRESENTATIVE PROCEEDING WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL CLAIMS AGAINST LUMINID MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE PROCEEDING, OR MULTI-CLAIMANT ARBITRATION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN CLASS OR REPRESENTATIVE PROCEEDINGS. WHERE THIS WAIVER IS UNENFORCEABLE UNDER APPLICABLE LAW, THE REMAINING PROVISIONS OF THIS SECTION CONTINUE TO APPLY TO THE FULLEST EXTENT PERMITTED.
LIMITATION PERIOD. To the extent permitted by applicable law, any claim or cause of action you may have against Luminid arising out of or related to these Terms or the Platform must be commenced within one (1) year after the cause of action accrues. Claims not filed within this period are permanently barred, except where mandatory law prescribes a longer limitation period.
INJUNCTIVE RELIEF. Nothing in this Section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent or restrain imminent harm that cannot be adequately remedied by monetary damages.
EXPORT CONTROLS. The Platform and its underlying technology may be subject to export control laws and regulations of Costa Rica, the United States, the European Union, and other applicable jurisdictions. You agree to comply fully with all applicable export control laws and regulations in connection with your use of the Platform. You represent and warrant that you are not located in, and will not use the Platform on behalf of any person or entity located in, any country or territory that is subject to a comprehensive embargo or sanctions program, including without limitation the territories and countries designated by the US Office of Foreign Assets Control ("OFAC") or equivalent authorities.
SANCTIONS COMPLIANCE. You represent and warrant that you are not, and are not acting on behalf of, any person or entity that is: (a) designated on the OFAC Specially Designated Nationals and Blocked Persons List or any equivalent list maintained by a relevant governmental authority; (b) owned fifty percent or more by any such designated person or entity; or (c) otherwise subject to any sanctions, trade restrictions, or asset-freezing measures that would prohibit the transactions contemplated by these Terms.
ANTI-CORRUPTION AND ANTI-BRIBERY. You agree to comply with all applicable anti-corruption and anti-bribery laws, including without limitation the Foreign Corrupt Practices Act (US), the UK Bribery Act 2010, Costa Rican anti-corruption legislation, and equivalent laws in any jurisdiction in which you operate. You agree that you will not offer, promise, pay, or authorize the payment of any bribe, kickback, improper advantage, or other improper benefit to any person, including government officials, in connection with the Platform. You agree to maintain adequate anti-corruption policies and controls, and to promptly report any known or suspected violation of applicable anti-corruption law in connection with the Platform to hello@luminid.org.
ANTI-MONEY LAUNDERING. You represent that your use of the Platform is not intended to facilitate money laundering, tax evasion, terrorist financing, or any other financial crime.
The Platform is a technology marketplace and recruitment tool. Nothing in these Terms, the Privacy Policy, or any other agreement with Luminid creates any employment relationship, independent contractor relationship, partnership, joint venture, agency relationship, fiduciary relationship, or franchise between Luminid and any User.
Luminid is not a staffing agency, employment agency, headhunter, professional employer organization, or recruiter. Luminid does not guarantee employment to any Candidate, does not guarantee hiring success to any Company, and is not a party to any employment contract, offer letter, or other arrangement entered into between a Candidate and a Company.
Luminid is not responsible for the employment practices, hiring decisions, interview conduct, offer letters, compensation structures, workplace conditions, or any other employment-related actions or omissions of any Company using the Platform. Luminid is not responsible for the conduct, representations, or qualifications of any Candidate using the Platform. All hiring decisions are made exclusively by the relevant Company, and all decisions about applying or accepting offers are made exclusively by the relevant Candidate. Luminid has no authority to bind any Company or Candidate to any employment arrangement.
The relationship between Luminid and Companies is that of independent contracting parties. Luminid employees and contractors are not employees of any Company using the Platform. Company personnel and Candidates are not employees or agents of Luminid.
ENTIRE AGREEMENT. These Terms, together with the Privacy Policy and any Data Processing Agreement, order form, or other written agreement incorporated by reference, constitute the entire agreement between you and Luminid with respect to the subject matter hereof and supersede all prior and contemporaneous negotiations, discussions, representations, warranties, and agreements, whether oral or written, relating to the Platform and Services.
SEVERABILITY. If any provision of these Terms is found by a court or other tribunal of competent jurisdiction to be invalid, unlawful, or unenforceable for any reason, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if it cannot be modified, and the remaining provisions shall continue in full force and effect without diminution.
WAIVER. No failure or delay by either party in exercising any right, remedy, power, or privilege under these Terms shall constitute or be construed as a waiver of that right, remedy, power, or privilege. No single or partial exercise of any right, remedy, power, or privilege shall preclude any other or further exercise thereof. Any waiver of a breach of these Terms shall not operate as a waiver of any subsequent breach. Any waiver must be in writing and signed by an authorized representative of Luminid to be effective.
ASSIGNMENT. You may not assign, delegate, transfer, or sublicense any of your rights or obligations under these Terms without Luminid's prior written consent. Any purported assignment without such consent is void. Luminid may freely assign these Terms, in whole or in part, to any affiliate, successor entity, or acquirer in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all of Luminid's assets, or operation of law, without your consent or notice.
NOTICES. Luminid may provide you with notices under these Terms by email to the address registered to your Account, by in-platform notification, or by posting on luminid.org. You may provide Luminid with notices under these Terms by email to hello@luminid.org, with "Legal Notice" in the subject line. Notices by email are deemed received twenty-four (24) hours after sending, absent evidence of non-delivery. You are responsible for ensuring your registered email address remains accurate and for monitoring it for communications from Luminid.
FORCE MAJEURE. Neither party shall be liable for any failure or delay in performance under these Terms caused by circumstances beyond that party's reasonable control, including without limitation acts of God, natural disasters, earthquakes, floods, fires, epidemics, pandemics, strikes, labor disputes, government actions, war, terrorism, civil unrest, infrastructure failures, or Internet outages, provided that the affected party promptly notifies the other of the event, takes all reasonable steps to mitigate the impact, and resumes performance as soon as reasonably practicable.
AUDIT RIGHTS. Luminid reserves the right to audit your use of the Platform upon reasonable notice (or immediately in the event of suspected material breach) to verify compliance with these Terms, and you agree to cooperate with any such audit by providing accurate information and access to relevant records.
HEADINGS. Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
NO THIRD-PARTY BENEFICIARIES. These Terms are for the sole benefit of you and Luminid and their respective permitted assigns and successors. These Terms do not create any third-party beneficiary rights in any other person or entity.
LANGUAGE. These Terms are in the English language. Any translation is provided for convenience only. In the event of any conflict or inconsistency between the English version and any translation, the English version shall govern.
ELECTRONIC SIGNATURES AND RECORDS. You agree that your acceptance of these Terms through any electronic mechanism (clicking "I agree," completing registration, or using the Platform) constitutes a valid and enforceable electronic signature and agreement, and that electronic records of your acceptance are valid and admissible evidence. You consent to receive records and communications from Luminid in electronic form.
UPDATES TO TERMS. Luminid reserves the right to update these Terms at any time. Material updates will be communicated by email and by in-platform notice at least fourteen (14) days before taking effect. Non-material updates (such as corrections, clarifications, or administrative changes) may take effect immediately. The updated Terms will specify a new "last updated" date. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the updated Terms. The current version of these Terms is always available at luminid.org/terms.
CONTACT. Luminid · Cédula Jurídica 3102-950-241 · San José, Costa Rica · hello@luminid.org
PROHIBITED CONDUCT. You agree that you will not use the Platform, its API, or any data or outputs obtained through the Platform to engage in any of the following prohibited activities. Violation of this Acceptable Use Policy ("AUP") is a material breach of these Terms and may result in immediate suspension or termination of your Account, civil liability, and referral to law enforcement authorities.
IDENTITY AND MISREPRESENTATION. You may not: (a) create an Account using false identity information, including a fictitious name, false business name, or misrepresented professional credentials; (b) impersonate any individual, company, organization, government entity, or brand; (c) submit documents, portfolios, certifications, or credentials that you know to be falsified, forged, altered, or otherwise misleading; (d) represent that you have skills, experience, education, or professional qualifications that you do not possess; (e) create or operate multiple Accounts for the purpose of evading suspension, accumulating artificial metrics, or otherwise circumventing Platform policies; or (f) use automated scripts, bots, or third-party tools to generate or submit assessment responses that do not reflect your genuine performance.
UNAUTHORIZED ACCESS AND TECHNICAL ABUSE. You may not: (a) attempt to gain unauthorized access to any Account, server, network, database, or system associated with the Platform; (b) probe, scan, or test the vulnerability of any system or network without prior express written authorization from Luminid; (c) use any automated means (including bots, scrapers, crawlers, or data-mining tools) to access, collect, or index any portion of the Platform or its data without Luminid's prior written consent; (d) introduce, upload, or transmit any virus, worm, Trojan horse, ransomware, spyware, adware, rootkit, or other malicious code; (e) circumvent, disable, or interfere with any security, access-control, or authentication mechanism of the Platform; (f) engage in any distributed denial-of-service (DDoS) attack or otherwise attempt to overload, flood, or crash the Platform or any related infrastructure; (g) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from any part of the Platform (except to the extent expressly permitted by applicable law that cannot be contractually waived); or (h) use the Platform in any manner that imposes an unreasonable or disproportionately large load on Platform infrastructure.
HARMFUL AND ILLEGAL CONTENT. You may not upload, post, transmit, or otherwise make available any Content that: (a) is unlawful under any applicable jurisdiction, including Content that violates copyright, trademark, trade secret, right of publicity, defamation, or privacy laws; (b) constitutes child sexual abuse material (CSAM) or any Content that sexually exploits or depicts minors; (c) promotes, glorifies, or facilitates terrorism, genocide, ethnic cleansing, or crimes against humanity; (d) constitutes or facilitates stalking, harassment, bullying, threats of violence, or any other conduct that would cause a reasonable person to fear for their safety; (e) is discriminatory based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic in a manner that creates a hostile environment; (f) contains personally identifiable information of third parties disclosed without their consent, including data obtained through unauthorized means; or (g) is designed to deceive recipients in a materially harmful way, including phishing, spear-phishing, or social engineering attacks.
COMMERCIAL AND COMPETITIVE ABUSE. You may not: (a) use the Platform or any data obtained from it to compile competitive intelligence for the purpose of developing a competing product or service; (b) systematically reproduce, copy, or redistribute Platform Content, Assessment Content, or any Luminid proprietary materials; (c) sell, resell, license, sublicense, or otherwise commercialize access to the Platform or any data obtained from it without a separate written agreement with Luminid; (d) use the Platform to send unsolicited bulk commercial communications to other Users; (e) manipulate or artificially inflate your Profile score, reputation metrics, or assessment results through any means not expressly permitted by Luminid; or (f) engage in bid-rigging, price-fixing, or any other anticompetitive conduct through use of the Platform.
EMPLOYMENT LAW COMPLIANCE. Employers using the Platform agree: (a) not to use the Platform in a manner that violates applicable equal employment opportunity, anti-discrimination, labor, or employment laws; (b) not to use Simulation results or Profile data as the sole basis for employment decisions in any jurisdiction that restricts such automated decision-making; (c) to obtain any legally required candidate consents before administering assessments; (d) to disclose to candidates, where required by law, the use of automated tools in the hiring process; and (e) not to request or collect any candidate information through the Platform that would be unlawful to collect or consider in any applicable jurisdiction.
ENFORCEMENT. Luminid reserves the right, but is not obligated, to monitor Platform usage and Content for compliance with this AUP. Luminid may, in its sole discretion and without prior notice: remove any Content that violates this AUP; restrict, suspend, or terminate the Account of any User who violates this AUP; report suspected unlawful conduct to appropriate law enforcement or regulatory authorities; and cooperate with investigations by law enforcement or regulatory authorities. Luminid may also seek injunctive relief, damages, or any other remedy available at law or in equity for violations of this AUP.
FEEDBACK LICENSE. If you submit ideas, suggestions, feature requests, bug reports, usability observations, performance data, or any other feedback to Luminid (collectively, "Feedback"), whether through in-platform channels, email, surveys, support tickets, conversations with Luminid personnel, or any other means, you hereby grant Luminid a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to use, reproduce, modify, adapt, translate, create derivative works of, publish, distribute, and otherwise exploit that Feedback in any manner and for any purpose, including incorporating it into the Platform or other Luminid products and services, without any obligation to compensate you, obtain your approval, or acknowledge your contribution. You represent that you have full authority to grant this license and that the Feedback does not infringe any third-party intellectual property rights.
PLATFORM DEVELOPMENT. Luminid continuously develops, tests, and deploys improvements to the Platform. As part of this process, Luminid may: (a) conduct A/B testing, multivariate experiments, and usability studies that result in different Users experiencing different versions of the Platform; (b) deploy incremental updates, patches, and new features without prior notice; (c) deprecate, retire, or significantly change existing features with notice as described in Section 18; (d) temporarily restrict access to specific features during maintenance windows or for safety and security reasons; and (e) use anonymized and aggregated usage data and performance metrics derived from your use of the Platform to inform product development priorities and improve Platform functionality.
BETA FEATURES. Luminid may, from time to time, make available beta, pre-release, or experimental features of the Platform ("Beta Features"). Beta Features are made available on an "as is" basis and may contain bugs, errors, or instabilities. By using Beta Features, you acknowledge that: (a) Beta Features may be changed, suspended, or discontinued at any time without prior notice; (b) Beta Features may not be subject to the same security, performance, or reliability standards as generally available Platform features; (c) your use of Beta Features constitutes a form of testing and feedback that Luminid may use as described above; and (d) Luminid's SLA commitments, if any, do not apply to Beta Features. Luminid may require you to execute a separate beta tester agreement before providing access to certain Beta Features.
TELEMETRY AND USAGE DATA. To improve the Platform, Luminid collects telemetry data about how Users interact with the Platform, including clickstream data, feature usage frequency, session duration, error logs, performance timing data, and similar operational metrics. This telemetry data is processed as described in the Privacy Policy. You acknowledge that the collection of telemetry data is a necessary component of Luminid's ability to provide, maintain, and improve the Platform.
USER RESEARCH PARTICIPATION. From time to time, Luminid may invite you to participate in user research activities, including surveys, interviews, usability tests, focus groups, or advisory panels. Participation in user research is entirely voluntary. If you agree to participate, Luminid may record sessions (with your additional consent), take notes, and use insights from those sessions to improve the Platform. Any separate consent forms or participation agreements provided in connection with user research govern that activity in addition to these Terms.
THIRD-PARTY INTEGRATIONS. The Platform may integrate with, link to, or enable you to connect third-party applications, services, websites, APIs, and data sources (collectively, "Third-Party Services"). Third-Party Services include, without limitation, identity providers (Google OAuth, LinkedIn), professional networking platforms, applicant tracking systems, HRIS platforms, video conferencing tools, payment processors, and communication services. Your use of any Third-Party Service is governed solely by the terms, conditions, and privacy policies of that Third-Party Service, and Luminid is not a party to any agreement between you and a Third-Party Service provider.
DISCLAIMER OF LIABILITY FOR THIRD-PARTY SERVICES. Luminid does not endorse, warrant, or accept any responsibility for any Third-Party Service, including its availability, accuracy, security, reliability, legality, or content. Luminid is not liable for any loss, damage, or harm arising from your use of or reliance on any Third-Party Service, any disruption, modification, or discontinuation of any Third-Party Service, any data breach, security incident, or privacy violation involving a Third-Party Service, or any transaction you enter into with a Third-Party Service provider.
DATA SHARING WITH THIRD PARTIES. When you connect a Third-Party Service to your Luminid Account or authorize Luminid to share data with a Third-Party Service, you acknowledge and agree that: (a) Luminid may transmit data, including Personal Data, to that Third-Party Service as directed by you or as required for the integration to function; (b) once data is transmitted to a Third-Party Service, that data is subject to the Third-Party Service's privacy policy and data practices, which may differ materially from Luminid's; (c) you are responsible for reviewing and accepting the privacy practices of any Third-Party Service you connect; (d) Luminid's data protection obligations do not extend to Personal Data processed by Third-Party Services independent of Luminid's instructions; and (e) you may disconnect Third-Party Services at any time through your Account settings, though disconnection may not retroactively affect data already transmitted.
THIRD-PARTY CONTENT ON PLATFORM. The Platform may display content originated from or provided by third parties, including job postings, company profiles, employer-generated assessment questions, and educational resources. Luminid does not verify the accuracy, completeness, or legality of third-party content and is not liable for any reliance you place on it. Employers are solely responsible for the legality and accuracy of job postings and assessment content they submit through the Platform.
PAYMENT PROCESSING. Luminid uses third-party payment processors to handle subscription and transaction payments. Payment card data is collected and processed directly by our payment processor and is not stored on Luminid's servers. By submitting payment information, you consent to the payment processor's collection and processing of that data in accordance with its privacy policy. Luminid is not responsible for any error, fraud, or security incident arising from the payment processor's handling of your payment information.
FUTURE INTEGRATIONS. Luminid may add, modify, or remove integrations with Third-Party Services at any time. New integrations will be disclosed in updated documentation, release notes, or through Platform notifications. The addition of a new integration does not constitute Luminid's endorsement of the Third-Party Service. Luminid may terminate an integration if the Third-Party Service provider fails to meet Luminid's security or compliance requirements.
UPDATES AND UPGRADES. Luminid may release updates, patches, bug fixes, security updates, and new versions of the Platform (collectively, "Updates") at any time without prior notice. Updates may be applied automatically without requiring any action on your part. Some Updates may alter, add, or remove features or functionality. By continuing to use the Platform after an Update, you accept the Platform as updated. You may not refuse or delay a security Update, and Luminid reserves the right to restrict access to the Platform for Users who are operating on an outdated or vulnerable version.
SCHEDULED MAINTENANCE. Luminid performs scheduled maintenance on the Platform to ensure security, stability, and performance. During maintenance windows, the Platform or portions of it may be temporarily unavailable. Luminid will use commercially reasonable efforts to schedule maintenance during off-peak hours and to provide advance notice of scheduled maintenance through in-platform notifications or email. You acknowledge that temporary unavailability during maintenance does not constitute a breach of these Terms and that Luminid is not liable for any loss, cost, or inconvenience caused by scheduled or unscheduled maintenance.
EMERGENCY MAINTENANCE. In the event of an active security threat, critical bug, data integrity issue, or other emergency, Luminid may take the Platform offline or restrict access without prior notice. Emergency maintenance will be resolved as quickly as possible. Luminid will communicate the nature of emergency maintenance and its resolution through its status page or by email as soon as reasonably practicable.
END OF LIFE AND FEATURE DEPRECATION. Luminid may, from time to time, decide to discontinue support for features, integrations, or Platform versions. When a feature is deprecated or an integration discontinued: (a) for major deprecations affecting core functionality, Luminid will provide at least sixty (60) days' notice; (b) for minor deprecations, Luminid will provide at least thirty (30) days' notice; and (c) for security-related deprecations, the notice period may be shorter or immediate. During the notice period, Luminid will, where reasonably practicable, provide an alternative feature or a data export mechanism. After the end-of-life date, Luminid will have no obligation to maintain, support, or provide access to the deprecated feature.
SERVICE LEVEL COMMITMENTS. Luminid targets a Platform availability of 99.5% measured on a monthly basis, excluding scheduled maintenance windows and circumstances of Force Majeure. Availability is measured at the application layer and does not include issues attributable to Third-Party Services, ISP outages, or problems with your own systems or network. This target is a good-faith operational commitment, not a legally binding service level agreement, unless a separate SLA has been executed in writing between you and Luminid. Your sole remedy for Platform unavailability is the right to terminate your subscription on a pro-rata basis if unavailability causes a material and documented disruption to your operations.
GENERAL CANCELLATION RIGHTS. You may cancel your subscription to the Platform at any time by: (a) using the cancellation mechanism in your Account settings; (b) contacting Luminid support at hello@luminid.org with a written cancellation request. Upon cancellation, your subscription will remain active until the end of the then-current billing period, after which access to paid features will cease. Luminid does not provide refunds for partial billing periods, except as required by applicable law or as specifically stated below.
EUROPEAN UNION STATUTORY WITHDRAWAL RIGHT. If you are a consumer (as defined under EU consumer protection law) located in the European Economic Area and you subscribe to a paid plan primarily for personal, not professional, use, you have a statutory right to withdraw from your contract within fourteen (14) days of the date of subscription without giving any reason ("Cooling-Off Period"). To exercise this right, you must inform Luminid of your decision to withdraw within the Cooling-Off Period by providing an unequivocal written statement (email to hello@luminid.org with the subject "EU Withdrawal Request") identifying your Account and the subscription from which you are withdrawing. If you request that performance of the services begin before the expiry of the Cooling-Off Period (by clicking "I agree" and initiating your subscription), you acknowledge that your right to withdraw does not extinguish, but that Luminid is entitled to charge you for the value of the services already delivered. Luminid will process refunds within fourteen (14) days of receiving your withdrawal notice using the same payment method as your original transaction.
UNITED KINGDOM CONSUMER CANCELLATION. If you are a consumer under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel within fourteen (14) days of subscription on the same terms described above for EU consumers.
CALIFORNIA CONSUMER CANCELLATION. If you are a California consumer, you have the right to cancel your subscription within thirty (30) days of the initial date of your subscription for a full refund if you have not used the Platform for professional purposes. To exercise this right, contact Luminid at hello@luminid.org with "California Cancellation Request" in the subject line.
BRAZIL CONSUMER CANCELLATION. Consumers located in Brazil who contract for services remotely pursuant to the Brazilian Consumer Protection Code (CDC) have a seven (7) day right of withdrawal (direito de arrependimento) from the date of contract or receipt of service, whichever is later. To exercise this right, contact Luminid at hello@luminid.org with "Brazil Cancellation Request / Solicitação de Cancelamento Brasil" in the subject line.
COSTA RICA CONSUMER RIGHTS. Consumers located in Costa Rica who are entitled to protections under the Ley de Promoción de la Competencia y Defensa Efectiva del Consumidor (Law No. 7472) have the right to cancel within five (5) business days of contracting remote services for a full refund. Contact Luminid at hello@luminid.org with "Costa Rica Cancellation Request" in the subject line.
ENTERPRISE AND B2B SUBSCRIPTIONS. Cancellation rights for Enterprise subscriptions are governed by the applicable order form or enterprise agreement. In the absence of such an agreement, Enterprise subscriptions may be cancelled with thirty (30) days' written notice, with no refund for the current billing period unless otherwise agreed in writing.
EFFECT OF CANCELLATION. Upon the effective date of cancellation: (a) your Account will remain accessible in a read-only state for thirty (30) days to allow you to export your data; (b) after thirty (30) days, your Account may be deactivated and your data scheduled for deletion in accordance with our data retention policy; (c) all outstanding fees through the date of cancellation remain due and payable; and (d) provisions of these Terms that by their nature should survive (including intellectual property, limitation of liability, indemnification, and dispute resolution) will continue in effect.
GROUNDS FOR SUSPENSION OR TERMINATION. Luminid may suspend or terminate your Account, with or without notice, if: (a) you violate any provision of these Terms or the Acceptable Use Policy; (b) Luminid reasonably believes your Account has been compromised or is being used without authorization; (c) your use of the Platform poses a risk to the security, integrity, or availability of the Platform or harm to other Users; (d) you fail to pay any fees when due; (e) a law enforcement or government authority requests suspension; or (f) Luminid is required by applicable law or regulation to suspend your Account.
NOTICE OF SUSPENSION. Except in cases involving active security threats, ongoing legal process, or situations where notice would impair an investigation, Luminid will make commercially reasonable efforts to notify you by email of a suspension and the stated reason before or promptly after the suspension takes effect.
APPEAL PROCEDURE. If your Account has been suspended and you believe the suspension was made in error or based on inaccurate information, you may appeal by submitting a written appeal to hello@luminid.org with the subject line "Account Suspension Appeal — [Your Account Email]" within thirty (30) calendar days of the date of the suspension notice. Your appeal must include: (a) your full name and Account email address; (b) a clear statement that you are submitting a suspension appeal; (c) your account of the events or circumstances that you believe demonstrate the suspension was in error; (d) any supporting documentation, evidence, or witness information you wish to be considered; and (e) the remedy you are requesting (reinstatement, partial access restoration, etc.).
APPEAL REVIEW PROCESS. Luminid will acknowledge receipt of your appeal within five (5) business days. The appeal will be reviewed by a designated Trust and Safety officer who was not involved in the original suspension decision. Luminid will complete its review within thirty (30) calendar days of receiving a complete appeal submission, unless the appeal involves complex factual disputes, pending legal proceedings, or extraordinary circumstances that require additional time, in which case Luminid will notify you of the delay and expected completion timeline. The review officer will consider the factual record, your account of events, any supporting documentation, and the proportionality of the suspension.
APPEAL OUTCOMES. Following review, Luminid may: (a) reinstate your Account in full, with any resulting subscription time credited; (b) reinstate your Account with modified terms, restrictions, or conditions to prevent recurrence; (c) uphold the suspension but reduce its duration; or (d) uphold the suspension and proceed to termination. Luminid will communicate the outcome and the basis for the decision to you by email. If your appeal is upheld in whole or in part, Luminid will provide a proportionate remedy, which may include restoration of access, credit for lost subscription time, or other reasonable accommodation.
FINALITY. If your appeal is denied, you may escalate the matter through the dispute resolution procedure in Section 17 of these Terms. The denial of an appeal does not constitute a final and binding arbitration award and does not waive any rights you may have under applicable consumer protection law.
IMMEDIATE TERMINATION. Notwithstanding the foregoing, Luminid reserves the right to immediately and permanently terminate (without right of appeal) any Account that is found to have engaged in activities that: (a) constitute CSAM or exploitation of minors; (b) involve mass unauthorized data collection; (c) involve an ongoing active attack against the Platform; or (d) are required to be terminated by law enforcement order or binding legal process.
SECURITY RESEARCH POLICY. Luminid values the contributions of independent security researchers and the broader cybersecurity community. If you discover a potential security vulnerability, data exposure, or privacy issue in the Platform, we encourage you to report it to us responsibly in accordance with this Responsible Disclosure Policy.
SCOPE OF RESPONSIBLE DISCLOSURE. This policy covers security vulnerabilities in the luminid.org web application and any subdomains, the Luminid API and any publicly documented integration endpoints, the Luminid mobile applications (if applicable), and authentication and authorization mechanisms. This policy does not cover vulnerabilities in Third-Party Services, social engineering attacks directed at Luminid personnel, physical security of Luminid's offices or infrastructure, and spam, phishing, or denial-of-service attacks.
HOW TO REPORT. Please report security vulnerabilities by email to hello@luminid.org with the subject line "Security Vulnerability Disclosure." Your report should include: (a) a description of the vulnerability, including its type (e.g., SQL injection, XSS, IDOR, authentication bypass); (b) the affected component, URL, endpoint, or feature; (c) step-by-step reproduction instructions; (d) proof-of-concept code or screenshots, if available; (e) your assessment of the potential impact; and (f) any suggested remediation or mitigation. You may request PGP-encrypted communication; please contact us first for our public key.
OUR COMMITMENTS TO RESEARCHERS. Luminid commits to: (a) acknowledge receipt of your report within five (5) business days; (b) keep you informed of the status of your report at reasonable intervals; (c) work in good faith to understand and remediate validated vulnerabilities; (d) notify you when the vulnerability has been remediated; (e) recognize your contribution, with your permission, in a security acknowledgment; and (f) not pursue legal action against you for reporting in good faith in compliance with this policy.
RESEARCHER OBLIGATIONS. In exchange for Luminid's commitments above, you agree: (a) to report vulnerabilities to Luminid promptly upon discovery and before any public disclosure; (b) to allow Luminid a reasonable period (not less than ninety (90) days) to investigate and remediate the vulnerability before any public disclosure; (c) not to exploit the vulnerability beyond what is necessary to demonstrate its existence; (d) not to access, modify, delete, or exfiltrate any data beyond what is necessary to demonstrate the vulnerability; (e) not to disrupt or degrade the Platform or the experience of other Users; (f) not to engage in social engineering of Luminid personnel; and (g) to comply with all applicable laws.
SAFE HARBOR. Luminid will not pursue civil or criminal legal claims against security researchers who: (a) discover and report vulnerabilities in accordance with this policy; (b) do not exploit vulnerabilities beyond what is necessary for demonstration; (c) do not access, exfiltrate, modify, or destroy user data; (d) provide Luminid with a reasonable opportunity to remediate before public disclosure; and (e) act in good faith and with lawful intent. This safe harbor is subject to the researcher's compliance with all conditions of this policy and does not protect against claims arising from conduct unrelated to good-faith security research.
NO BUG BOUNTY. As of the date of these Terms, Luminid does not operate a monetary bug bounty program. Luminid may, at its sole discretion, offer non-monetary recognition (such as public acknowledgment) to researchers who make significant contributions to Platform security. Nothing in this policy creates any obligation for Luminid to pay any compensation for security reports.